Refund Policy

Digital Nature of the Product

All products sold are digital and delivered electronically.

Immediate Delivery

Upon purchase, the product is made available for download or access.

Waiver of Withdrawal Right

By completing the purchase and consenting to immediate delivery, the customer acknowledges that the statutory right of withdrawal under EU consumer law is lost once access or download begins.

Refunds

Due to the nature of digital products, refunds are not provided once the product has been accessed or downloaded.

Exceptional Circumstances

Refund requests may be reviewed on a case-by-case basis in cases of:

  • Duplicate payment
  • Technical failure preventing access
  • Proven billing error


Requests must be submitted within 7 days of purchase to: office@hexa-cc.com

Mandatory Rights

Nothing in this policy limits rights granted under applicable consumer protection law.